FAQs

ABOUT CLOTHES BOX FOUNDATION

Ans: We work to distribute usable old clothes among the poor residing in the most inaccessible terrains of the country. At Refresh, we recycle and upcycle waste fabrics into requisite household products. Through our skill-development program, we train rural women to make them self-reliant. The training helps them to become confident and responsible individuals.

Ans: With numerous deaths caused due to weather-related illness every year, our motive is to enhance the survival chance of the underprivileged by fulfilling their basic necessity of clothing. Through our upcycling initiative – Refresh – we aim to empower the poor to improve their living standards and help them achieve a fundamental level of financial independence.

Ans: Yes, Clothes Box Foundation is a trust registered with Sub Registrar, Gurgaon at Sr. No.742 dated Book No. 1, Binder No. 13072 under the Indian Trusts Act, 1882. Clothes Box Foundation is also approved for tax exemptions u/s 12AA of Income Tax Act, 1961. All donations are exempted under 80G of the I.T. Act 1961.

OUR WORK PROCESSES

Ans: Our process consists of these four major steps:

Collect – Process – Distribute – Connect

We have a separate reporting Team at Clothes Box Foundation where we collect all the feedback and other inputs of the distribution drive. Details such as the place of distribution, quantities distributed, community details, and further necessary details are also reported. One of the significant points in our policies is the compulsory sharing of pictures of the distribution drives conducted by our partners. The process and standards of picture collection are also defined in our Memorandum of Understanding signed with the other party. 

Ans: Clothes Box Foundation has been actively involved in various other initiatives. Be it ‘The Joy of giving week’ to providing relief materials in case of natural disasters or national emergencies like COVID- 19, Clothes Box Foundation goes the extra mile. During such times, we are also involved in the disbursement of rations and other essentials. Besides this, one of the ongoing projects of the Clothes Box Foundation projects ‘REFRESH’. Refresh promotes recycling & upcycling of waste fabric and makes sustainable products made out of them. This visionary project aims to address the environmental concerns and the empowerment of SHGS and, particularly, women. For more details, check the given link – https://www.clothesboxfoundation.org/refresh.



Ans:  Clothes Box Foundation has a dedicated third-party logistics company that enables the organization to reach far-flung areas. Along with this, we have also partnered with various grassroots level NGOs along with locals/ individual volunteers. One such example where we did not let the geographical barriers come into our way is the flagship project – ‘TOGETHER WITH GUREZ,’ which was executed with the support of the ‘Indian Army.’ We aim to cover every nook and corner across the length and breadth of the country. Clothes Box Foundation carries distribution drives in urban, suburban slums along with rural areas.

Ans. Yes, our focus is ‘Clothes for all.’ We provide clothes to everyone who needs them irrespective of caste, creed, gender, religion, sect, age. 

Ans. Clothes Box Foundation partners with NGOs and other serving organizations only after a thorough registration check or if it’s through a strong reference point. Please refer to answer 3 of this section. Clothes Box Foundation signs a Memorandum of Understanding with each of its partners to ensure accountability, transparency, and effectiveness. 

Ans. No. Clothes Box Foundation and any partner organization of Clothes Box Foundation do not charge any amount for the materials provided to the beneficiaries during the distribution drives. Our mission is to serve the people and the community selflessly. 

Ans.  Our organization does not charge anything from the donors, but we have a third-party logistics company that provides us with door-to-door pick-up service along with drop-off facilities. These logistics charges are minimal, and they involve the transportation costs that have been incurred while picking the clothes from the donor’s house/ office to drop them at Clothes Box Foundation’s warehouse or delivering it to our partner NGOs. Individuals who wish to come to our center and donate directly can do it free of cost or courier the clothes themselves. 

Ans.  Our organization does not charge anything from the donors, but we have a third-party logistics company that provides us with door-to-door pick-up service along with drop-off facilities. These logistics charges are minimal, and they involve the transportation costs that have been incurred while picking the clothes from the donor’s house/ office to drop them at Clothes Box Foundation’s warehouse or delivering it to our partner NGOs. Individuals who wish to come to our center and donate directly can do it free of cost or courier the clothes themselves. 

Ans. DO’s – 

 

  • Pack the clothes in cardboard boxes or courier bags. These boxes/bags need to be sealed. Proper packaging is necessary to ensure that the materials do not get damaged during transit.

 

  • Do donate generously. There has been a stark increase in the number of people who die due to a lack of proper clothing. These numbers go all-time high during winters and natural disasters like floods, fires, earthquakes, or other crises like riots.

 

  • Please be available on time at the pickup place mentioned by you (donor). The delivery personnel will connect with the donor before coming to the pickup location. Both the area and the timings of the pickup are decided according to the convenience of the donors.   

 

DON’TS – 

  • Do not donate clothes that are highly damaged or intensively torn out. Our beneficiaries also deserve a dignified set of clothes.

 

  • Do not donate any other items along with the clothes. If you wish to donate anything else except clothes, please write to us at info@clothesboxfoundation.org. 



OUR FINANCES

Ans. Clothes Box Foundation raises money through different sources:

  • Individual donations: Generous individual donors can donate any amount to support our cause.
  • Self-generated income: Sales from our recycled items help us run the non-profit.
  • Corporate partnerships: A large part of our funding comes from our kind CSR partners. 
  • Influencer partnerships: Various individuals/organizations partner with us to increase their outreach by posting content on our platform.
  • Event sponsorships: We organize various events that help us raise money for our operations from time to time.

Ans. The entire operation is a massive logistical exercise, where the money is needed for expenses on transportation, storage space, and workforce for sorting, packing, etc., office expenses, and team salaries.

Ans. Yes, we highly appreciate CSR support to scale and maintain our operations. To partner with us, please write to us at info@clothesboxfoundation.org.

Ans. The ‘REFRESH’ project and various other projects are undertaken as Corporate Social Responsibility (CSR) projects. 

Ans. You can see our annual reports in the last section (Legal) of our website.

OUR PARTNERSHIPS AND ALLIANCES

Ans: At Clothes Box Foundation we have a research department which studies the NGO and its work before collaboration. The research is carried out in two phases. First, a preliminary research is done by collating the details from the websites (if any) or any other social media platforms. The second stage of the research, which is also an extensive stage involves checking the necessary documents of the NGO and the representatives. Once an NGO passes both the stages then an MOU is signed between the NGO and Clothes Box Foundation. 

Ans: You can be a donor, a volunteer, an intern or a prospective employee for our organisation. You can be our partner NGO or our CSR partner. There are several ways in which you can make this world a better place. We at Clothes Box Foundation appreciate every small step that is taken by an individual towards making this organization better. Any help that can take us closer to our dream of ‘Clothing for all’ is welcomed.



Ans.  Please email us at – info@clothesboxfoundation.org and our team will reach out to you.

Ans. Please email us at – info@clothesboxfoundation.org and our team will reach out to you.

SCHEDULING A VISIT TO CLOTHES BOX FOUNDATION

Ans: Clothes Box Foundation’s main center is located at Gurugram, Haryana. Please write to us at info@clothesboxfounation.org to schedule your visit during the working hours, i.e., Monday to Saturday, Timings – 9 AM to 5 PM.

Ans. Yes, we provide door to door pickup facility. Please refer to our ‘Our Work Process’ section in FAQ for more clarity.

VOLUNTEERING AND INTERNSHIPS

Ans. No, we do not charge any membership fees from any individual. 

Ans. At the Clothes Box Foundation, we have departments varying from Research, Operations, Marketing, Partnerships and Collaborations, Content Creation, etc. You can work with anyone or multiple departments according to your expertise and interest. At Clothes Box Foundation, the interns are exposed to a good amount of opportunities which enables the individuals to improvise or hone their skill set. We prepare confident individuals who are also sympathetic to the needs of others. Please note: we appreciate a good attitude as primary and knowledge as secondary. We like to overcome challenges and create new possibilities, and that comes only with a good attitude.

Ans. No, we do not offer paid internships, but we provide enterprising opportunities, opportunities where you will learn to deal with real-world problems. The challenges you might face in the process will make you a stronger and a super confident individual. The satisfaction you get while working towards a noble cause is worth a million dollars.

Ans. Yes, we do offer ‘Work from Home’ internship opportunities.

Ans. It depends on the tasks or the projects allocated to the intern. Preliminary information will be sent to interns in such cases. 

Ans. Yes, an e-certificate or a letter of recommendation will be provided to the interns based on their performance during the internship period.



Ans. The duration of the internship programs depends on these factors – The individual’s commitment and the organization’s requirements. 

Ans. The duration of the internship programs depends on these factors – The individual’s commitment and the organization’s requirements. 

Ans. “Create the kind of workplace and company culture that will attract great talent. If you hire brilliant people, they will make work feel more like play” This quote by Richard Branson perfectly defines the work culture at Clothes Box Foundation. We give people the freedom to be excellent at work. Our dedicated and brilliant team members share the same ambition. 

Ans. No, we won’t attach a ‘We missed you’ note at your desk. We believe in quality work. But deadlines are assigned so that the work process goes in a smooth and a phased manner. We do give flexibility according to the needs and the circumstances of the individuals, if any. The team leaders are very respectful of every member. We all are MAD here. MAD = ‘Making a difference 🙂

Ans. Yes, you can accompany the other members for a distribution drive. You need to be a part of our team for such participation.



Ans. In this digitized era, with technology at our fingertips, we can contribute manifolds. You can help raise awareness and funds for the organization. Social media awareness is essential for the success of any organization. Your contribution in this domain will be beneficial for our organization too. 

CONTRIBUTIONS AND DONATIONS

Ans. You can donate clothes or help us monetarily. You can volunteer/ intern with us and help in the functioning of the various departments. You can even help us by spreading the word about us. Spreading awareness about the organization and our work was appreciated as well. 

Ans. We accept only clothes. If you wish to donate any other items, please email us at – info@clothesboxfoundation.org.

Ans. Yes, as per section 80G of the Income Tax Act, you can get tax exemptions. 

Ans. As per 80G of the Income Tax Act, you can get a tax rebate on 50% of the contribution made by you. 

Ans. We have multiple options for donations. Please click the link to donate- www.clothes box foundation.org.



Ans. Yes, you will receive the receipt within ten business days of your donation. 

Ans. We do not have a refund policy for donations, but it may differ according to specific circumstances and on a case-to-case basis. Please write to us at info@clothesboxfoundation.org for refund requests.

Ans. The details of the clothes donated by the various donors can be seen on the official Facebook page of the Clothes Box Foundation.

 

Ans. No minimum limit. We believe small steps make up a huge difference. So, even a single Rupee counts.

Ans. Please get in touch with your local courier for the same. 

Ans. Please avoid donating ladies’ western wear and anything over double XL size. 

ONGOING PROJECTS

Ans. Please visit our website or email us to get detailed information about the various projects.

Ans. Feel free to write us at – info@clothesboxfoundation.org 

PICKUP PROCESS

Ans. The vendor will send us the clothes box stored in our Gurgaon warehouse through the courier facility until the next distribution project.

Ans. It takes around 7-10 business days to complete the pickup process since multiple parties are involved. The pickup will be scheduled only when you have confirmed that the box has been packed as per our instructions.



Ans. You can drop a mail at info@clothesboxfoundation.org or a WhatsApp message at 7838371356.

Ans. Yes, through the tracking link shared in the email by us, you can track the delivery of your package.

Ans.No. One box cannot contain more than 60 clothes. To deliver more than 60 clothes, the number of pickups shall be extended. For example, for 180 clothes, you will have to request three pickups.

Ans.No, the Clothes Box Foundation doesn’t charge anything for the donation. Pickup fee of Rs. 360/- per order is credited to the vendor account.

Ans.No, if you drop off the clothes at the nearest drop point, it is not char̥geable. 

Note: Our working model is structured to require minimum human intervention for safety purposes. If your query isn’t listed or for any other question, please email us at info@clothesboxfoundation.org, and we will respond at the earliest.